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FAQ Center of TunePat Amazon Music Converter for Windows


I have received the license code. How to register TunePat Amazon Music Converter?

[1]Launch TunePat Amazon Music Converter on PC and log in your Amazon Music unlimited account, and please note that TunePat will not take any information out of your account. Then click the key icon or Menu icon icon to get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click "OK" to register the program.

Register TunePat Amazon Music Converter

What can I do if I get the message "Invalid Code" when trying to register TunePat Amazon Music Converter?

[1]The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email and Code into the registration window.

[2]If you still get the error message, please contact our support team via [email protected] for further help.

Why can I only convert the first 3 minutes of each audio?

TunePat trial version only allows trial users to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock this restriction, please purchase a license

TunePat Amazon Music Converter trial version limitation

What kinds of music does TunePat Amazon Music Converter support converting? What output format can it export?

TunePat Amazon Music Converter is a professional Amazon Music Downloader which is able to bypass the downloading limits of Amazon Music and download songs, albums, or playlists from Amazon Music to MP3, AAC, WAV or FLAC format.

Can I use TunePat Amazon Music Converter to convert the entire playlist from Amazon?

Of course, you can use TunePat Amazon Music Converter to convert the entire playlist, artist or album from Amazon Music.

Why can't I play music online when I use TunePat Amazon Music Converter?

For the sake of providing users with the best conversion rate, TunePat Amazon Music Converter adopts a new conversion technology. However, it is a pity that now the program doesn't support online music playback.

Does TunePat support Amazon Music HD?

No. We have a plan to support Amazon Music HD in the future, but currently, TunePat Amazon Music Converter doesn't support Amazon Music HD.

When converting music, the program prompts "Session Expired", why?

Please make sure that you have installed the lastest version of the program which has fixed the issue.

What should I do when the virtual audio device fails to install?

To use the program normally, it is needed to install the recording driver. A window will pop up asking to install the virtual recording driver during the installation process, please allow to install it.

For some reason, the virtual audio device installation failed or doesn't work properly. In this case, please open "Device Manager", find "Sound, video, and game controllers" option to check if the device named "AMM Virtual Audio Device" is installed correctly as below.

device manager

If there is no the virtual device, please try to install it manually:

  • 1. Right click “This PC” icon and choose “Property” to get the information of your computer, please check the info about Windows OS (Win7/Win8/Win8.1/Win10), and the system type (x64/x86).
  • 2. Right click the TunePat icon and click “Open file location” to find the “driver” folder under the installation directory. Open the “driver” folder, and you will see two folders named “x64” and “x86”. Please open one of them (based on your system type is x64 or x86), there are several folders named by the Windows OS, choose the folder related to your Windows OS.
  • 3. Double-click the file called “install.bat,” when a prompts ask to run it, please allow to run it. Then go back to the "Device Manager" window to check if the virtual device is installed successfully.
  • 4. Finally, please restart your computer and try to convert music.

Why the sound volume of converted songs is low?

Please check if the volume of the virtual audio device has reached its maximum. If not, please click the audio device icon at the bottom right corner of the desktop, change the audio device to “AMM Virtual Audio Device” and turn the volume up to the maximum, then switch back to the default audio device.

What to do when TunePat cannot convert music?

Please do not log in to Amazon Music on other devices and play music during the conversion. If the problem persists, please contact the support team via email: [email protected]

Note: If above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS are you using? Windows 7/8/10? 32 bits or 64 bits?
  • 2. Are you a Prime Music user or Amazon Music Unlimited user? And which country/region does your Amazon Music account belong to?
  • 3. What is the output format you choose?
  • 4. Did the problem happen to a certain audio file or to all audio files?
  • 5. Please send us the log files. You can find them by going to the program, click the Menu button (on the upper right corner) > Open log file. You will see a logs folder, please send us all the files in this folder.

Open log file on TunePat