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FAQ Center of TunePat Netflix Video Downloader for Windows

FAQ

I have received the license information. How to register TunePat Netflix Video Downloader?

[1]Launch TunePat Netflix Video Downloader on PC and log in your Netflix account, and please note that TunePat will not take any information out of your account. Then click Menu icon icon to get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Netflix Video  Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Netflix Video Downloader?

[1]The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email and Code into the registration window.

[2]If you still get the error message, please contact our support team via [email protected] for further help.

Why can I only download videos in low quality?

TunePat trial version only allows trial users to download vidoes in low qulity. To unlock this restriction, please purchase a license


TunePat Netflix Video Downloader trial version limitation

What kinds of videos that TunePat Netflix Video Downloader support downloading?

TunePat Netflix Video Downloader is a professional video downloader tool which supports to download Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any devices for offline viewing.

Note: If above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS are you running? Windows 7/8/10? 32 bits or 64 bits?
  • 2. Which Netflix Streaming Plan do you order? Basic Plan, Standard Plan, or Premuim Plan?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us two log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then click the logs folder and you wiil see the log files that are called native.log, TunePat Netflix Video Downloader.log, and widevine.log.

Open log file on TunePat