TunePat offers a variety of software on an auto-renewing subscription basis. The subscription-based products renew automatically on their scheduled renewal date. Of course, the service is optional. You can cancel it at any time if you don't want to renew your subscription. Below are answers to frequently asked questions about our subscription service.
1. What is the refund period?
We offer a refund within 5 days of your purchase for any TunePat program with the 1-month, 1-year subscription plan, and 30 days for the lifetime subscription plan. This refund period is effective from the date of purchase. We list out the details in Refund Policy.
2. Is the subscription auto-renew? How to cancel it? Will I be charged after canceling the subscription?
Yes, all subscription plans (except for the lifetime plan) we provided are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it at any time before the renewal date. (Please rest assured that you will receive a notification before renewal.)
Method 1: You can view and manage the order by yourself. When you successfully subscribe to TunePat, you will receive an email titled "Thank you for subscribing TP xxx". There is a "view your subscription" at the bottom of the mailbox. Click this button to jump to the order management interface and cancel the order.
Method 2: You can contact our customer service support team by email, and we will help you deal with it in the background. Our email: [email protected].
After the cancellation, you will not be charged starting from the next subscription period.
3. I have renewed the subscription, But why does the license code become invalid?
After the renewal, a new license code will be sent to you via email. Please copy and paste the new registration information into TunePat to activate the program again.
4. Why the actual price is different from the price displayed on the website? Why is the renewal price higher than the initial purchase price?
The prices displayed on our website are all excluding taxes. You may need to pay VAT varies by country. The renewal price is the same as the initial purchase price unless you get a discount from our discount promotions (we have discount promotions occasionally). The discounted price is only applied to the initial purchase. If you renew, the renewal subscription will be charged at the original price as displayed on our website.
5. Can I continue to use the program after canceling my subscription?
Yes. After canceling the subscription, you can still use TunePat until the license code become invalid. You will receive a confirmation email (Cancel Subscription of xxx), informing you when your license code would be expired.
After your subscription expired, the program will back to the trial version, you can use the trial version for free or repurchase the subscription.
For any questions, please send emails to our support: [email protected] for help. Thank you for your support.
