Frequently Asked Question
In general, once an order has been confirmed, the license key will be sent to the email address you entered for the purchase within 2 hours. If you do not receive the license key, please check your Spam or Promotion email folder just in case it was incorrectly classified as spam or promotion email. Sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email typos, etc. In this case, please contact us ([email protected]) for assistance.
If you buy a one-month or one-year subscription and keep the renewal subscription, the license will be updated monthly or yearly. A new license key will be automatically sent to your email. Please remember to reactivate the program by using the new license.
If you find that you bought the wrong program, please contact the support team within five days after purchase and ask to exchange it for the correct one. If these two programs vary in price, please re-purchase the correct program within the applicable refund date and then forward the order receipt to the support team, and we will refund you the wrong order.
No, the license does not work for both the Mac and Windows versions. In general, the Mac and Windows versions are two different programs for two different operating systems. Therefore, the license for the Windows version cannot be registered for the Mac version, and vice versa.
If you have purchased a license for the wrong operating system within 5 days, please contact us to help you replace it, or you can purchase a license for the correct operating system from our official website and contact us to refund the wrong order.
If you have switched your computer from Windows to Mac or from Mac to Windows and want to reinstall the program on your new computer, you can contact our support team to purchase a new license for the new computer to get a discount.
We do provide trial versions for most of our products which are functionally the same as the full version, only with limitations. You can download the free version from: Download Center.
Sorry, one license for one computer only. If you use the license code on other computers, it will show as "Invalid".
If you switched to a new computer, you can contact our support team([email protected]) to transfer your registration info to new computer.
If you have any question or need any help, please feel free to contact us at [email protected] for further help. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. Your satisfaction is the best gift for us!